Responsible Gaming Tools & Support Resources

Royallama Casino operates under a Curaçao Gaming Control Board licence and enforces a strict minimum age requirement of 18 years. All new accounts undergo identity verification before the first withdrawal is processed, and additional checks may be triggered during registration if underage activity is suspected.

Players are required to submit a valid government-issued photo ID, such as a passport, national ID card, or driving licence, along with proof of address dated within the last three months. Documents are reviewed within 48 hours, and accounts found to belong to individuals under 18 will be closed immediately, with deposits returned and winnings voided.

The operator is licensed by the Curaçao Gaming Control Board under licence number OGL/2023/118/0042. Players from the United States, France, Spain, the Netherlands, Israel, North Korea, and Iran are not permitted to register or play.

Players can request deposit limits, wager limits, and loss limits by contacting customer support via live chat or email. These limits can be set on a daily, weekly, or monthly basis and take effect immediately once confirmed by the support team.

Requests to increase or remove a limit are subject to a cooling-off period of 24 hours, during which the existing limit remains active. Requests to lower a limit or introduce a new restriction take effect without delay. Session time limits can also be configured to restrict the duration of individual gaming sessions.

Royallama Casino offers temporary cooling-off periods ranging from 24 hours up to 6 months. During a cooling-off period, the account is locked and no deposits, wagers, or logins are permitted. Players can request a cooling-off period through the support team.

Permanent self-exclusion is available for a minimum of 6 months and can be extended up to 5 years. Self-exclusion requests must be submitted to [email protected] and are processed within 24 hours. Once active, the account cannot be reopened until the exclusion period has expired, and any attempt to create a new account will result in closure and forfeiture of funds.

Royallama Casino is not part of the UK GAMSTOP scheme. Players seeking multi-operator exclusion should register directly with GAMSTOP or contact one of the independent support organisations listed below.

Players who feel they may be developing gambling-related difficulties can access free, confidential support from independent organisations. These services are not operated by Royallama Casino and provide impartial advice, counselling, and self-assessment tools.

• GamCare offers live chat, telephone support, and online forums for players and their families
• GambleAware provides information, advice, and links to treatment services across the UK
• Gamblers Anonymous operates peer support groups in local communities and online meetings

Problem gambling can affect anyone and may develop gradually over time. Warning signs include spending more money or time than intended, chasing losses, neglecting personal or professional responsibilities, borrowing money to fund gambling, or feeling anxious or irritable when not playing.

If any of these behaviours feel familiar, consider setting limits, taking a break, or speaking to one of the independent support organisations listed on this page. Early intervention is more effective than waiting until financial or personal harm has occurred.